0

Terms of Service

Refund Policy

Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Our liability is limited to replacement of faulty product or product of equivalent value or refund of purchase at our discretion.

We do not guarantee that our food products maintain its original taste. Therefore, should there be any product variation in colour, aesthetics, and end product characteristics, it will be deemed as incontestable. 

We reserve the Rights to entertain or not to entertain any faulty product claims at our discretion. 

We reserve the Rights no to share investigation findings on faulty product claimed unless disclosure is requested or required by relevant legal authorities.

To complete your return, we require a receipt or proof of purchase. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your bank. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at 1700 81 2966. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to 40, Jalan TPP 1/11, Taman Perindustrian Puchong, 47100 Puchong, Selangor.
Shipping 
To return your product, you should mail your product to: 

Legumes Sdn, Bhd. | 40, Jalan TPP 1/11, Taman Perindustrian Puchong, 47100 Puchong, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over RM 300.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.